Mobile Access Server: "Cast to date failed" when checking for triggered Alerts

[martin_mueller]

I've successfully installed the Splunk Mobile Access Server in a local network, and can use an iPhone to access dashboards through WiFi. However, once I configured an Alert to trigger I see no Alert on the iPhone and this error message every five minutes (= check interval for Alerts) in /opt/mserver/server/logs/server.log:

2014-07-28T14:32:18.025+02:00 - error:  category=fail_to_check_triggered_alerts, error=CastError, message=Cast to date failed for value "2014-07-28 14:32:01 CEST" at path "triggerTime", stack=MongooseError: Cast to date failed for value "2014-07-28 14:32:01 CEST" at path "triggerTime"
  at SchemaDate.cast (/opt/mserver/server/node_modules/mongoose/lib/schema/date.js:107:9)
  at SchemaDate.SchemaType.applySetters (/opt/mserver/server/node_modules/mongoose/lib/schematype.js:526:17)
  at /opt/mserver/server/node_modules/mongoose/lib/document.js:544:18
  at model.Document.$__try (/opt/mserver/server/node_modules/mongoose/lib/document.js:757:8)
  at model.Document.set (/opt/mserver/server/node_modules/mongoose/lib/document.js:543:24)
  at model.Document.set (/opt/mserver/server/node_modules/mongoose/lib/document.js:454:18)
  at model.Document (/opt/mserver/server/node_modules/mongoose/lib/document.js:60:10)
  at model.Model (/opt/mserver/server/node_modules/mongoose/lib/model.js:43:12)
  at new model (/opt/mserver/server/node_modules/mongoose/lib/model.js:2502:11)
  at /opt/mserver/server/node_modules/mongoose/lib/model.js:1516:15, worker=7

That date string looks fine to me. Halp?

[jzhong_splunk · Accepted solution]

sorry, it seems to be a bug. The Mobile Access Server cannot recognize the CEST timezone. It expects UTC.

We can fix it in next version. Before that, could you please change the timezone on your mobile server as a workaround. Thank you.

[martin_mueller]

Alright, thanks. I'll try that some time.