Alerting

Ignore throttle value in specific cases

mdzmuran
Observer

Hi Team.

I have an alert with throttle value defined, for example 4 hours. If the alert is generated at 4 am, subsequent alerts are suppressed until 8 am. However, I need to generate the alert at 6 am if the alert condition is met no matter if we are in the throttle period or not.

The reason is that working hour start at 6 am, we have a hotline active and we need to make sure that everything is up and running. The hotline does not know about the alert generated at 4 am.

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