How to create new case - select entitlement?

[SP344374]

Have been able to raise cases previously but when trying to rasie a new case not seeing any drop down options  under the "select Entitlement" option which stops me from being able to raise a new case.

[SP344374]

Hi - sorry what I am saying is that since splunk have updated their cases portal it is not showing  me my entitlement as a drop down option in "Select entitlement".

[gcusello]

Hi @SP344374 ,

since some time (more than one year) Splunk updated its Partner Portal, so each people can open cases only for the Entitlement associated to him.

If you haven't any associated Entitlement you cannot open any case.

For this reason I usually ask to my customers to associate me to their Entitlement.

Otherwise, you can ask to your custome to open the case putting you in information copy.

Ciao.

Giuseppe

[gcusello]

HI @SP344374 ,

you can open support cases only on the entitlement you were enabled.

If you have to open cases for your customers, you have to be enabled by them.

Ciao.

Giuseppe