How to add additional email to get Splunk maintenance alerts?

[Shapane]

We currently get email alerts from Splunk whenever they are scheduling any maintenance on our instances however we would like to add an additional email and we are not sure how this cold be done. If anyone could point us to any documentation or give steps on how this can be accomplished that would be great. Thanks

[richgalloway]

If you're a Splunk Cloud customer and want more people to be know about maintenance to your instance, then your company's Support Portal Admin needs to add Operational Contacts in the portal.  Consider making one of the contacts an email distribution list managed by your company.

If you're referring to something else then please clarify.

[Shapane]

To clarify based on the previous reply (thanks), we are looking to add an additional email or Distribution list for Splunk's Maintenance windows not from my company. Currently, 1 group (DL) is getting the notification however we want a 2nd group added as well.

Emails usually come from support@splunk.com.

[richgalloway]

I reiterate my answer.  If you use Splunk by connecting to https://mycompany.splunkcloud.com then you are a Splunk Cloud customer and maintenance notices will come from support@splunk.com.

Even if you're not a Splunk Cloud customer, the fact that notices from Splunk support tells me you should be going to the support portal to change who gets notified.