ERROR No suitable authentication method found. while sending mail

[chetanvartak]

Hi,

I've configured the mail server with "no Security" But I get this error when an Alert is trying to send out an email...

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2013-03-05 15:15:04,181 INFO sendemail:mail sendPDF = False, pdfview = , searchid = scheduler_adminsearchRMD5c7d8736e6fb7e30b_at_1362525300_145
2013-03-05 15:15:04,181 DEBUG Preloading from 'C:\Program Files\Splunk\var\run\splunk\merged\server.conf'.
2013-03-05 15:15:04,181 DEBUG Preloading from 'C:\Program Files\Splunk\var\run\splunk\merged\web.conf'.
2013-03-05 15:15:04,181 DEBUG simpleRequest > GET https://127.0.0.1:8089/servicesNS/nobody/search/admin/alert_actions/email [] sessionSource=direct
2013-03-05 15:15:04,615 DEBUG simpleRequest < server responded status=200 responseTime=0.4330s
2013-03-05 15:15:04,615 DEBUG simpleRequest > GET https://127.0.0.1:8089/services/search/jobs/scheduleradminsearchRMD5c7d8736e6fb7e30b_at_1362525300_145?message_level=warn [] sessionSource=direct
2013-03-05 15:15:04,625 DEBUG simpleRequest < server responded status=200 responseTime=0.0100s
2013-03-05 15:15:04,625 DEBUG getStatus - elapsed=0.00999999046326 nextRetry=0.050000008
2013-03-05 15:15:04,914 ERROR Sending email. subject="Splunk Alert: FIM Errors Daily", results_link="http://CVARTAK-E6510:8000/app/search/@go?sid=scheduleradminsearch_RMD5c7d8736e6fb7e30b_at_1362525300_145", recipients="['cvartak@guitarcenter.com']"

2013-03-05 15:15:04,914 ERROR No suitable authentication method found. while sending mail to: cvartak@guitarcenter.com

[LewisWheeler]

I had this today as well, my Email Security was set to None but I have details in the username and password fields - which was somehow tripping the setting to still be sent. Removed them and working fine now.

[vincesesto]

Hey Chentanvartak,

Sorry but I am not sure if this is the solution to your problem but I have had a similar issue where I had Email Security enabled by accident which was causing the same error in my logs.

To resolve this I went to Manager => System settings => Email alert settings and changed "Email Security" to none from enable SSL.

Within there settings there is also the option to set the username and password for authentication as well.

I hope this helped.

Regards Vince

[chetanvartak]

Hi,

I've already setup the user password for the "Email Security" = none.

But it is still not working.