How do I "@mention" Community members and Splunk Products in my posts?

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How do @mention links work in the Community?

“@mention” a community member to bring them into the discussion. You can  "@mention" content as well. Use this feature to link to individuals and content within your replies or posts anywhere in the Community just by typing “@” into the comment box.

In this article...

• What happens when I “@mention” someone? 
  Community Alert | Email Notification
• What are the steps to using the “@mention” functionality?

• What are the steps for using "#Product mentions" functionality?

• Additional resources

What happens when I “@mention” someone?

An “@mention” triggers a pair of notifications to the person: an alert within the Community, and an email (depending on their individual email settings). 

Community Alert	View Community alerts by clicking the bell icon in the top navigation. Click the bell icon on the right side of the top navigation. All your Community mentions are listed below the Notification feed heading. Mentions are indicated with an “@” icon. Click the message title to open the link.
Email notification	The @mention email notification displays: the name of the person who mentioned you the content you’ve been mentioned in a direct link to that content in the Community NOTE | If you have limited or disabled email notifications, incoming "@mention" email notifications may be delayed or not sent at all.  See your notification settings on the My Settings page.

What are the steps to using “@mention” functionality?

You can “@mention” a person within a post,  or comment. This holds true anywhere in the Community, whether in the Answers(forums), AppDynamics Knowledge Base, and all Community Blogs.

1. In the text field, type “@”. A list will appear showing users who have contributed to that specific conversation.
   
2. Click the user you want from the list.
   
   Note: Don’t see who you want? As you continue to type, the list will refresh to match what you’ve typed in the field. When you select your option, the user will be inserted, and the list will close.
   
3. For each person reference you want to include in your post, repeat steps 1 and 2 — e.g., type another “@” for each link you want to include.
   
   
4. Complete your message, then click the Post button.
   

   NOTE | Don’t forget your other editing controls to refine and check your message before posting!
   
   

Use @Mentions Thoughtfully

@Mentions are a great way to include others in conversations. Please use this feature responsibly and avoid tagging people unnecessarily.

What are the steps for using "#Product mentions" functionality?

It's very similar to how "@mentions" work, but for Splunk Products, you have two options to pick from. 

1. Using the "Associated Apps" text box at the top of the post creation page

1. When you go to create a new post or reply to an existing post, at the top right of the page, you will see a box called "Associated Apps". Here you can manually type in the name of the product(s) you want to mention. As you start typing, product will start showing up. 
2. Once you find the one you want, select it.
3. If you want to add more than one, repeat steps 1 and 2.

2. Using "#" to search for and mention products.

1. Once you are in a post or reply creation page, type in # and you will see a popup box show up telling you to start typing to see a list of Splunk Products.
2. Start typing to search for the Splunk Product you want to mention.
3. Click the Splunk Product you want and it will be brought into the post
4. If you want to mention more than one, repeat steps 1 and 2.
5. You will know it worked when you see the Splunk Product name hyperlinked in the post or reply.
   

    

Additional resources

• What are “Accepted Solutions” and how do I use them?
• What are spam and harassment? How do I report them?