Hi all,
I'm trying to calculate the time support team took to respond when a new ticket is created.
For now i'm able to calculate the duration between a status new and other next status of the ticket with the command transaction :
| transaction "Record Number" startswith="New" endswith=eval(NOT match(_raw,"New"))
| table "Record Number", "PI Event Time", duration
Next step is to calculate this duration only on working hours. For that i need to substract duration value with weekend or holidays duration if there are between the start and end date ?
For holidays i know i should create a lookup table with holidays with the same date format. But i do not know how to do the substraction time only if no working date are between start and end duration
Can you help me please ?
