Hi all,
I have a large number of events that have been ingested into SOAR from a Service Now queue.
A large amount of these events have been closed on the Service Now end, however, the events are still open in SOAR.
I have written a playbook to check the status of these tickets in Service Now then close the event in SOAR if certain conditions are met.
I am having trouble finding out how I can run this playbook on all of the events in the source as I can only select 50 at a time.
If someone could point me in the right direction to run this playbook on all of the events in the source that would be very helpful.
Thank you for reading.
@ThomasC you are going to need a combination of REST and the playbook API.
The above can be done in a single custom function / Code Block.
Also if you need these to run without you having to do historical backfill like this, you just need to set your playbook to Active and it will run automatically when an even with the relevant label drops into the queue from SNOW.
-- Happy SOARing! --