How can I update function in Phantom to handle potential phish email message (getting body parsing error)?

[brandylee1993]

When parsing the email message body for inclusion in the ticket in Jira, parsing fails on special characters or non-ASCII text. How can I update function in Phantom to properly handle the message body in cases where the error is being thrown. 

<error in expanding custom_function_1:custom_function:C1_email>

[phanTom · Accepted solution]

@brandylee1993 I hope you found your answer,  but just in-case and for any others viewing this question, the handling of non-ascii needs to be handled with python `.decode()`:

<value>.decode("UTF-8")

The variable will be the field/data that likely contains the non-ascii text. I have seen this a lot with Phishing use cases and have had to use the .decode() a few times to get around it. 

If this helped, please pop a like below.