Splunk SOAR

PostgreSQL app fails to connect. SCRAM authentication requires libpq version 10 or above

Iñigo
Explorer

Hi

We are being unable to use the PostgreSQL connector since updating to SOAR version 6, either with the last connector version or with previous the ones.

This issue is happening both on cloud environments and on-prem environments (which where connecting ok to PostgreSQL while on Phantom 5.X versions).

This is the error we are getting on-prem (the very same happens on cloud enviroments with automation broker).

 
Testing Connectivity

App 'PostgreSQL' started successfully (id: 1723042384532) on asset: 'pgdb'(id: 433)
Loaded action execution configuration
db login error
SCRAM authentication requires libpq version 10 or above
Test Connectivity Failed. PostgresqlConnector::initialize() returned error.

I already opened a suport ticket weeks ago but maybe some of you were able to solve it on your own.

Any ideas about the root cause and possible solutions?

Regards

0 Karma
Get Updates on the Splunk Community!

Splunk Observability Cloud's AI Assistant in Action Series: Auditing Compliance and ...

This is the third post in the Splunk Observability Cloud’s AI Assistant in Action series that digs into how to ...

Splunk Community Badges!

  Hey everyone! Ready to earn some serious bragging rights in the community? Along with our existing badges ...

What You Read The Most: Splunk Lantern’s Most Popular Articles!

Splunk Lantern is a Splunk customer success center that provides advice from Splunk experts on valuable data ...