Splunk Observability Cloud

Why getting 401 error while sending Spans to SignalFx(Splunk Observability as a cloud)?

glingaraj
Engager

Hi Team,

I have created a trial account in Splunk Observability as a cloud for checking traces and spans. While trying to send spans from an Java based application from EC2 instance(Personal account) using Java agent, I am getting 401 unauthorized error. Have verified creating API tokens as per the documentation but still getting same error. 

Can you please help in suggesting way forward for this issue?

Links referred:

https://docs.splunk.com/Observability/gdi/get-data-in/application/java/instrumentation/instrument-ja...

(Referred topic "Send data directly to Observability Cloud") in above Link

https://docs.splunk.com/Observability/gdi/get-data-in/application/java/troubleshooting/common-java-t...

https://docs.splunk.com/Observability/admin/authentication-tokens/api-access-tokens.html#admin-api-a...

Error:

[otel.javaagent 2022-07-15 01:57:56:036 +0000] [BatchSpanProcessor_WorkerThread-1] WARN io.opentelemetry.exporter.jaeger.thrift.JaegerTh
riftSpanExporter - Failed to export spans
io.jaegertracing.internal.exceptions.SenderException: Could not send 72 spans, response 401:
at io.jaegertracing.thrift.internal.senders.HttpSender.send(HttpSender.java:87)
at io.opentelemetry.exporter.jaeger.thrift.JaegerThriftSpanExporter.lambda$export$2(JaegerThriftSpanExporter.java:99)
at java.util.HashMap.forEach(HashMap.java:1290)
at io.opentelemetry.exporter.jaeger.thrift.JaegerThriftSpanExporter.export(JaegerThriftSpanExporter.java:93)
at io.opentelemetry.sdk.trace.export.BatchSpanProcessor$Worker.exportCurrentBatch(BatchSpanProcessor.java:326)
at io.opentelemetry.sdk.trace.export.BatchSpanProcessor$Worker.run(BatchSpanProcessor.java:244)
at java.lang.Thread.run(Thread.java:748)

 

Tags (2)

mlambertzp
Engager

Did you find the root cause or a solution to this issue?

0 Karma
Get Updates on the Splunk Community!

Splunk Life | Happy Pride Month!

Happy Pride Month, Splunk Community! 🌈 In the United States, as well as many countries around the ...

SplunkTrust | Where Are They Now - Michael Uschmann

The Background Five years ago, Splunk published several videos showcasing members of the SplunkTrust to share ...

Admin Your Splunk Cloud, Your Way

Join us to maximize different techniques to best tune Splunk Cloud. In this Tech Enablement, you will get ...