Why can itoa_user role not see data in service analyzer?

[andrewtrobec]

Hello all,

I have configured services in ITSI that have KPIs based on KPI Base Searches, and for some reason users with the itoa_user role cannot view the content of the Service Analyzer.  The structure shows up in the tree view, but the nodes are all greyed out.   The tile view displays "No results found".

The itoa_analyst role has no issues, and if I make itoa_user inherit power then the content loads, but that's not an acceptable workaround.  I also tried to add the differences in capabilities that itoa_user has with power and itoa_analyst roles, but that didn't work either.

When I run the KPI Base Search in a normal search window with itoa_user role then it still doesn't run.  With itoa_analyst it does.  The KPI Base Search calls an accelerated data model and I am working in a distributed and clustered (only idx layer) environment.

All objects are shared with Global team.

I have no idea what is restricting the itoa_user role.

Could anybody help?

Thanks!

Andrew

[Jordan1]

Hi Andrew,

Were you able to find the solution to this issue?

[andrewtrobec]

@Jordan1 Unfortunately not.