Selling a business case for itops

[draganmarkov]

Good morning,

I'm curious if anyone is willing to share their experience in building a successful Business Case for Splunk for ITops? Were there any areas where decision makers really saw the value in or resonated with? What did you focus on? If you already implemented the system, did you discover new use cases other then what is mentioned: https://www.splunk.com/en_us/it-operations.html

I see there is great webinar with focus on for Security: https://www.splunk.com/en_us/form/learn-how-to-build-the-splunk-business-case-for-security/thanks.ht...

[skoelpin · Accepted solution]

Yes, I've built this out for multiple companies while consulting and built it out for my current company. ITSI has a portion called "event analytics" which rolls up notable events into an episode. This makes it easier to tie dependent services together and create a single actionable alert. ITSI also helps visualize dependent services into a single service which makes it easier to see upstream processes which are negatively affecting the downstream service. There's also tons of ITSI talks from CONF you can check out to see their journey

One other cool thing that ITSI is getting into is the predictive analytics. I presented on this 2 years ago which allows us to leverage the ITSI data and make predictions of service failure before it happens. ITSI gave us a faster time to value than doing it in core splunk

[draganmarkov]

That is a good one for sure, thanks.

[skoelpin]

Please upvote and/or accept if this was helpful. Not sure you're gunna get anymore responses since this is a 2 day old question