Splunk ITSI

ImportError: No module named builtins - python library not available after ITSI upgrade to Version: 4.4.2

sathim47
Engager

Hi,

We have custom app which was using internal set_logging module which was working till date without issue but we updated ITSI version 4.4.2 then python throws below error.

03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - ImportError: No module named builtins
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - from builtins import object
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - File "/opt/splunk/etc/apps/SA-ITOA/lib/ITOA/setup_logging.py", line 7, in
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - from ITOA.setup_logging import setup_logging

could you please anyone help ? do i need to manually place this module inside sit-packages ?

Thanks
Sathish

Labels (1)
0 Karma
Get Updates on the Splunk Community!

Earn a $35 Gift Card for Answering our Splunk Admins & App Developer Survey

Survey for Splunk Admins and App Developers is open now! | Earn a $35 gift card!      Hello there,  Splunk ...

Continuing Innovation & New Integrations Unlock Full Stack Observability For Your ...

You’ve probably heard the latest about AppDynamics joining the Splunk Observability portfolio, deepening our ...

Monitoring Amazon Elastic Kubernetes Service (EKS)

As we’ve seen, integrating Kubernetes environments with Splunk Observability Cloud is a quick and easy way to ...