ITSI : why doesn't KPI show up in service analyzer ?

[maraman_splunk]

Hi,

in ITSI under service analyzer, I can see my services but nothing under KPI
If I click on the wheel around TOp 50 KPI, my KPIs are there
If I search in index=itsi_summary, I can see ITSI KPI results

[maraman_splunk · Accepted solution]

Answering my own question after some digging around.

ITSI use a macro to get KPI which use a indexed field for performance reason.
As the KPI results are created by the search head which cook the data, the props and transforms creating this indexed field need to be deployed on the SH
So in the app SA-IndexCreation provided by ITSI, the props and transforms should be deployed on SH
The indexes.conf can be moved to a index app and customized to environment as needed.

[djluke]

Hi, I've just upgraded to the 4.11.1 and I'm facing the same issue.
I've checked for SA-IndexCreation app on SH and it's present.
Do you have other tips or suggested checks to solve the issue?
Thanks

[deodion]

this is correct, SA-IndexCreation is required at SH level,
most people getting used of copy paste only required folder-app, and thought that is for Indexer only, but it is required at SH level.