ITSI, Service Analyzer

[genesiusj]

Hello,

Looking a detailed doc/vid on Service Analyzer (SA). 

Having issues with permitting users an pre-filtered SA and blocking their ability to switch to another filter, or turn off filtering completely.

My flawed(?) understanding is there is really only a single SA which contains every service within ITSI. Using Teams, we should be able to create other SAs permitting permitting different access. However, that is not working; or I am missing something in the process. While I can save a new SA with the filter on service or tag in place; the user can click the X on the service or tag filter and see all services and tags available, including CPs, which they do not have read/write permissions to.

Thanks in advance and God bless,
Genesius

[danielbb]

It sounds like you want to restrict users to a specific, pre-filtered view in Service Analyzer and prevent them from removing or changing those filters.

To clarify, Service Analyzer itself is a single app that displays all services in ITSI, and filters applied through the UI are generally user-controlled. Teams and roles in ITSI control access to services and KPIs, but they don’t inherently restrict filter controls within Service Analyzer.

Some questions to better understand your setup:

• Are you using ITSI Teams and roles to limit users’ permissions on specific services and KPIs?
• How are you creating and sharing these filtered Service Analyzer views? Are these saved as bookmarks or dashboards?
• Have you explored the “Service Visibility” settings in ITSI to restrict what services users can see?
• Are users accessing Service Analyzer via direct URL with filters applied, or through the main ITSI navigation?

Getting clarity on these points can help determine if the behavior is expected or if additional permission configurations are needed.

If this helps, some karma would be appreciated!

[livehybrid]

Hi @genesiusj 

I wonder if these pages help you in terms of SA? https://www.splunk.com/en_us/pdfs/getting-started/splunk-getting-started-with-itsi.pdf

https://docs.splunk.com/Documentation/ITSI/4.20.1/SI/AboutSA

https://help.splunk.com/en/splunk-it-service-intelligence/splunk-it-service-intelligence/visualize-a...

🌟 Did this answer help you? If so, please consider:

• Adding karma to show it was useful

• Marking it as the solution if it resolved your issue

• Commenting if you need any clarification

Your feedback encourages the volunteers in this community to continue contributing.