Splunk ITSI

2 KPI's doesn't show up in service analyzer of ITSI

luis290311
Explorer

We have splunk 6.5.2 and ITSI 3.0.0. We have created 9 KPI's, but 2 of them stays always in zero in the service analyzar window (we have monitored several days), even though the graph in the Aggregate Threshold values (Thresholding section) and the search test show activity and events constantly. This is an example of the search to define the KPI's

index=banamex host=* sourcetype=Log:* ID_COTIZACION=C* OR ID_COTIZACION=d* | eval COTIZ=if(ID_COTIZACION!=null, 1, 0)
index=banamex host=* sourcetype=Log:* ID_COTIZACION=88* | eval COTIZ=if(ID_COTIZACION!=0, 1, 0)

Any Idea? By the way, if I use a regular expression, the search works but ITSI doesn't seem to recognize it:

index=banamex host=* sourcetype=Log:Out | regex ID_COTIZACION=\d | stats count(ID_COTIZACION) as TX_NET

index=banamex host=* sourcetype=Log:Out | regex ID_COTIZACION=\D | stats count(ID_COTIZACION) as TX_NET

0 Karma
1 Solution

ansif
Motivator

Can you paste the Calculation done fo these KPI's as screenshot?

View solution in original post

0 Karma

luis290311
Explorer

For those who are following this topic, finally we could solve this issue. One of the fields we extracted in order to build the search, only had permission for ITSI, so we set that permission to global and now the KPI's show activity in the Service Analyzar window. Also, some searches included the count function, and apparently ITSI doesn't like that in some circumstances.

luis290311
Explorer

I'm trying to attach screenshots to this post, but the page says that I need more karma points.

0 Karma

ansif
Motivator

Can you paste the Calculation done fo these KPI's as screenshot?

0 Karma
Get Updates on the Splunk Community!

CX Day is Coming!

Customer Experience (CX) Day is on October 7th!! We're so excited to bring back another day full of wonderful ...

Strengthen Your Future: A Look Back at Splunk 10 Innovations and .conf25 Highlights!

The Big One: Splunk 10 is Here!  The moment many of you have been waiting for has arrived! We are thrilled to ...

Now Offering the AI Assistant Usage Dashboard in Cloud Monitoring Console

Today, we’re excited to announce the release of a brand new AI assistant usage dashboard in Cloud Monitoring ...