Splunk IT Service Intelligence

ImportError: No module named builtins - python library not available after ITSI upgrade to Version: 4.4.2

sathim47
New Member

Hi,

We have custom app which was using internal set_logging module which was working till date without issue but we updated ITSI version 4.4.2 then python throws below error.

03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - ImportError: No module named builtins
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - from builtins import object
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - File "/opt/splunk/etc/apps/SA-ITOA/lib/ITOA/setup_logging.py", line 7, in
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - from ITOA.setup_logging import setup_logging

could you please anyone help ? do i need to manually place this module inside sit-packages ?

Thanks
Sathish

Labels (1)
0 Karma
Get Updates on the Splunk Community!

How I Instrumented a Rust Application Without Knowing Rust

As a technical writer, I often have to edit or create code snippets for Splunk's distributions of ...

Splunk Community Platform Survey

Hey Splunk Community, Starting today, the community platform may prompt you to participate in a survey. The ...

Observability Highlights | November 2022 Newsletter

 November 2022Observability CloudEnd Of Support Extension for SignalFx Smart AgentSplunk is extending the End ...