Splunk IT Service Intelligence

ITSI healthscore says "no results found" after implementing new index per environment in ITSI?

adhoc123
New Member

HI,

 I created a new indexes for our another ITSI environment. But I lost some of the entities which I already fixed. Now my issue is that the healthscore status is not showing in the deep dive.
Configure multiple ITSI deployments to use the same indexing layer - Splunk Documentation

 Noticed that this search is not returning those 2 important fields alert_color and alert_value. suspecting this is the issue but not sure. And why those fields are not showing?

search:
'get_full_itsi_summary_kpi(SHKPI-bee4cb6f-8691-4ee2-97fd-f40ed45f4acd)' service_level_kpi_only

Thanks,
adhoc123

Labels (1)
Tags (1)
0 Karma
Get Updates on the Splunk Community!

Splunkbase | Splunk Dashboard Examples App for SimpleXML End of Life

The Splunk Dashboard Examples App for SimpleXML will reach end of support on Dec 19, 2024, after which no new ...

Understanding Generative AI Techniques and Their Application in Cybersecurity

Watch On-Demand Artificial intelligence is the talk of the town nowadays, with industries of all kinds ...

.conf24 | Registration Open!

Hello, hello! I come bearing good news: Registration for .conf24 is now open!   conf is Splunk’s rad annual ...