Splunk IT Service Intelligence

Any idea on how serviceid/itsi_service_id is being mapped to service_name in itsi_summary?


So, here is an issue where I can't find some services (e.g, service x, service y. service z) under the field service_name in splunk itsi_summary index but the corresponding service_ids are there in itsi_summary index. However, when I am looking for those services in the lookup service_kpi_lookup I do find them under title field. 

When I do a simple search - 

index=itsi_summary | stats count serviceid

- I am getting a count of 1029, but then again when I do - 

index=itsi_summary | stats count by service_name
- I am getting a count of 1024, furthermore if I do -

| inputlookup service_kpi_lookup | stats count by title

- I am getting a count of 1029

So, there seems to be something broken that populates the service_name field in itsi_summary.

Can anyone help me on this. Need to understand on - how this service_name field is getting populated.

Labels (2)
Get Updates on the Splunk Community!

Enterprise Security Content Updates (ESCU) - New Releases

In the last month, the Splunk Threat Research Team (STRT) has had 3 releases of new content via the Enterprise ...

Thought Leaders are Validating Your Hard Work and Training Rigor

As a Splunk enthusiast and member of the Splunk Community, you are one of thousands who recognize the value of ...

.conf23 Registration is Now Open!

Time to toss the .conf-etti 🎉 —  .conf23 registration is open!   Join us in Las Vegas July 17-20 for ...