Cry for help！
I installed an add on in Splunk, but he can't open it normally, only a white screen appears.My Splunk version is 9.0.4.
How should I solve this problem？ Thank all!
Here is the section error logs in web_services.log
2023-12-01 10:16:41,411 ERROR [65694209637fbde458fdd0] startup:112 - Unable to read in product version information; [HTTP 401] Client is not authenticated
2023-12-01 10:16:41,412 INFO [65694209637fbde458fdd0] startup:139 - Splunk appserver version=UNKNOWN_VERSION build=000 isFree=False isTrial=True
2023-12-01 10:16:41,413 INFO [65694209637fbde458fdd0] i18n_catalog:46 - i18ncatalog: translations_retrieved=0.0004456043243408203 etag_calculated=4.3392181396484375e-05 overall=0.0004889965057373047
2023-12-01 10:16:41,413 ERROR [65694209647fbde459b3d0] startup:112 - Unable to read in product version information; [HTTP 401] Client is not authenticated
2023-12-01 10:16:41,415 INFO [65694209647fbde459b3d0] startup:139 - Splunk appserver version=UNKNOWN_VERSION build=000 isFree=False isTrial=True
2023-12-01 10:16:41,416 INFO [65694209647fbde459b3d0] _cplogging:216 - [01/Dec/2023:10:16:41] ENGINE Started monitor thread 'Monitor'.
2023-12-01 10:16:41,416 INFO [65694209647fbde459b3d0] root:168 - ENGINE: Started monitor thread 'Monitor'.
2023-12-01 10:16:41,427 ERROR [65694209647fbde459b3d0] config:149 - [HTTP 401] Client is not authenticated
Traceback (most recent call last):
File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/config.py", line 147, in getServerZoneInfoNoMem
return times.getServerZoneinfo()
File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/times.py", line 163, in getServerZoneinfo
serverStatus, serverResp = splunk.rest.simpleRequest('/search/timeparser/tz', sessionKey=sessionKey)
File "/opt/splunk/lib/python3.7/site-packages/splunk/rest/__init__.py", line 625, in simpleRequest
raise splunk.AuthenticationFailed
splunk.AuthenticationFailed: [HTTP 401] Client is not authenticated
2023-12-01 10:16:45,150 ERROR [6569420d237fbde4dc8290] startup:112 - Unable to read in product version information; [HTTP 401] Client is not authenticated
2023-12-01 10:16:45,151 INFO [6569420d237fbde4dc8290] startup:139 - Splunk appserver version=UNKNOWN_VERSION build=000 isFree=False isTrial=True
2023-12-01 10:16:45,159 ERROR [6569420d237fbde4dc8290] config:149 - [HTTP 401] Client is not authenticated
Traceback (most recent call last):
File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/config.py", line 147, in getServerZoneInfoNoMem
return times.getServerZoneinfo()
File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/times.py", line 163, in getServerZoneinfo
serverStatus, serverResp = splunk.rest.simpleRequest('/search/timeparser/tz', sessionKey=sessionKey)
File "/opt/splunk/lib/python3.7/site-packages/splunk/rest/__init__.py", line 625, in simpleRequest
raise splunk.AuthenticationFailed
splunk.AuthenticationFailed: [HTTP 401] Client is not authenticated
2023-12-01 10:36:53,327 INFO [656946c5357fdfe823efd0] error:321 - Masking the original 404 message: 'Nothing matches the given URI' with 'Page not found!' for security reasons
2023-12-01 10:36:53,329 INFO [656946c5347fdfe82389d0] error:321 - Masking the original 404 message: 'Nothing matches the given URI' with 'Page not found!' for security reasons
2023-12-01 10:36:53,342 INFO [656946c5357fdfe8216b90] startup:139 - Splunk appserver version=9.0.4 build=de405f4a7979 isFree=False isTrial=False
2023-12-01 10:36:53,430 INFO [656946c56c7fdfe818afd0] error:321 - Masking the original 404 message: 'Nothing matches the given URI' with 'Page not found!' for security reasons
2023-12-01 10:36:54,307 INFO [656946c64b7fdfe00b3e50] startup:139 - Splunk appserver version=9.0.4 build=de405f4a7979 isFree=False isTrial=False
2023-12-01 10:36:54,307 ERROR [656946c64b7fdfe00b3e50] utility:58 - name=javascript, class=Splunk.Error, lineNumber=3845, message=Uncaught TypeError: Cannot set properties of undefined (setting 'loadParams'), fileName=https://10.85.182.69:8000/zh-CN/manager/search/apps/local?msgid=5419270.9466664794685945
2023-12-01 10:36:54,307 ERROR [656946c64b7fdfe00b3e50] utility:58 - name=javascript, class=Splunk.Error, lineNumber=5, message=Uncaught TypeError: Cannot read properties of undefined (reading 'regional'), fileName=https://10.85.182.69:8000/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2/js/common.min.js
2023-12-01 10:37:37,961 INFO [656946f1f27fdfe8cddb50] error:321 - Masking the original 404 message: 'The path '/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2:1/app/qianxin-threat-intelligence-app/js/build/0.js' was not found.' with 'Page not found!' for security reasons
2023-12-01 10:37:37,963 INFO [656946f1f37fdfe80cb390] error:321 - Masking the original 404 message: 'The path '/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2:1/app/qianxin-threat-intelligence-app/js/build/3.js' was not found.' with 'Page not found!' for security reasons
2023-12-01 10:37:37,964 INFO [656946f1f37fdfe80b8c90] error:321 - Masking the original 404 message: 'The path '/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2:1/app/qianxin-threat-intelligence-app/js/build/1.js' was not found.' with 'Page not found!' for security reasons
2023-12-01 10:37:37,968 INFO [656946f1f57fdfe8c9a1d0] error:321 - Masking the original 404 message: 'The path '/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2:1/app/qianxin-threat-intelligence-app/js/build/4.js' was not found.' with 'Page not found!' for security reasons
2023-12-01 10:37:38,388 INFO [656946f2607fdfbc5dbad0] error:321 - Masking the original 404 message: 'The path '/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2:1/app/qianxin-threat-intelligence-app/js/build/5.js' was not found.' with 'Page not found!' for security reasons
2023-12-01 10:37:39,706 INFO [656946f3b27fdfe05e77d0] error:321 - Masking the original 404 message: 'The path '/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2:1/app/qianxin-threat-intelligence-app/js/build/1.js' was not found.' with 'Page not found!' for security reasons
2023-12-01 10:37:39,707 INFO [656946f3b27fdfbc533750] error:321 - Masking the original 404 message: 'The path '/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2:1/app/qianxin-threat-intelligence-app/js/build/5.js' was not found.' with 'Page not found!' for security reasons
2023-12-01 10:37:39,709 INFO [656946f3b17fdfe008eed0] error:321 - Masking the original 404 message: 'The path '/zh-CN/static/@0775A864B66952FFC07DAC805E2AAC735374D88D0EA5463E9E4CF36CF62A4344.2:1/app/qianxin-threat-intelligence-app/js/build/0.js' was not found.' with 'Page not found!' for security reasons
2023-12-01 10:59:07,462 INFO [65694bfb747fdfbc38f550] error:321 - Masking the original 404 message: 'The path '/en-US/static/app/search/$token_image_url$' was not found.' with 'Page not found!' for security reasons
2023-12-01 11:00:14,001 INFO [65694c3df97fdfbc5ccc50] startup:139 - Splunk appserver version=9.0.4 build=de405f4a7979 isFree=False isTrial=False
2023-12-01 11:00:14,072 INFO [65694c3df97fdfbc5ccc50] startup:139 - Splunk appserver version=9.0.4 build=de405f4a7979 isFree=False isTrial=False
2023-12-01 11:00:14,175 INFO [65694c3df97fdfbc5ccc50] cached:163 - /opt/splunk/etc/apps/search/appserver/static/setup.json
2023-12-01 11:00:14,437 INFO [65694c3df97fdfbc5ccc50] view:1137 - PERF - viewType=fastpath viewTime=0.2445s templateTime=0.0666s
2023-12-01 11:00:14,535 INFO [65694c3e807fdfe071d9d0] startup:139 - Splunk appserver version=9.0.4 build=de405f4a7979 isFree=False isTrial=False
2023-12-01 11:00:14,610 INFO [65694c3e957fdfe039f090] startup:139 - Splunk appserver version=9.0.4 build=de405f4a7979 isFree=False isTrial=False
2023-12-01 11:00:16,799 INFO [65694c40ca7fdfbc56c4d0] error:321 - Masking the original 404 message: 'The path '/en-US/static/app/search/$token_image_url$' was not found.' with 'Page not found!' for security reasons
such as this:
What problem caused the white screen to occur？
If you could help me, I would be extremely grateful！
