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Why is ITSI event count in episodes updating even though the status is Closed?

manjunath_0208
Loves-to-Learn Everything
‎02-21-2022 02:55 AM

We have episodes creating service now tickets through a 3rd party interface. The episode status is changing when the status is changed in service now. But when the episode status is closed in splunk, new episode is not created. Instead events are updated in the same closed episode. Can any one let me know what could be the issue.

regards

Manjunath R

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