Hi
According to the docs, 8.1.x reached End of Life (EOL) on Apr 19 2023, no official support (including P3 level) will be provided, apart from for Universal Forwarders which are supported to Oct 22 2025.
Customers are expected to upgrade to a supported version before EOL to continue receiving any support.
Splunk’s support policy defines EOL as the date after which all technical support, security fixes, and maintenance cease.
The Splunk Software Support Policy details this for customers: https://www.splunk.com/en_us/legal/splunk-software-support-policy.html
If this is a deal breaker for the customer then I would suggest escalating internally.
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