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Splunk to Service Now incident creation fail

ssuluguri
Path Finder
‎04-13-2023 02:50 PM

Hi Team,

 

We have a custom which is creating incident in SNOW , if the alert triggered from Splunk . But from past few days its not happening and getting this error .

"ERROR sendmodalert [4016 AlertNotifierWorker-0] - action=sn_sec_incident_alert_admin STDERR - Failed to create an incident in snow".

ssuluguri_0-1681422600959.png

 

Your help is much needed and appreciated 

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