Error in upgrading Splunk Enterprise 8.2 to 9.0?

[bidegp]

Hello all,

I am trying to upgrade my Splunk Enterprise from 8.2.0 to 9.0.0 and I keep running into this error when the installer is done copying new files and does a 'rollback action'.

"setup cannot copy the file splknetdrv.sys ensure that the location specified below is correct or change it and insert splunk network monitor kernel driver in the drive you specify"

The file is in the correct location but when I hit retry it asks again. I finally just cancel and it asks "continue setup without copying file?" which I say yes. It then asks me the other two system files "SplunkMonitorNoHandleDrv.sys and splunkdrv.sys". Which brings the same error and says installation failed.

I ran as admin and also through powershell. I looked through my logs also and did not see any problems.

[jguerttman]

I'm literally getting this same error. Any solutions other than basically rebuildling?

[Sh4ne0]

Did you manage to resolve this - I am getting the same, no matter what account I try.

[bidegp]

Sorry getting to you late. I had just saved my configurations and certs and uninstalled the old version then reinstalled the new version.