JIRA Service Desk: Adaptive Response Action Cannot Be Dispatched, Unexpected Token < in JSON at position 0

[tcsalone]

Hey Splunk friends, 

Very new customers to splunk.  Trying to find an easy way to create JIRA tickets from noteable events in ES.  Installed "JIRA Service Desk simple addon" v 1.0.26.  When we try to create a ticket, we get an error "Adaptive Response Action Cannot Be Dispatched, Unexpected Token < in JSON at position 0".  

Basic connectivity seems to work, the app is able to read info from our JIRA instance and populate some dropdown menus.  JIRA is hosted in the cloud, we're also on Splunk Cloud 8.1  

Any ideas on where to troubleshoot?

Thanks!

[guilmxm]

@tcsalone 

Is it still an issue? I recently verified issue creation inline from incident review as an AR and it was working fine