Dears,
i would like to know if there is the possible way to retrieve BMC remedy SAAS Logs to splunk and parse it as per my knowledge Remedy add-on used to open tickets to remedy platform only not for parsing logs
hello there,
looking at this link: https://docs.bmc.com/docs/ars91/en/using-relational-databases-with-bmc-remedy-ar-system-609072159.ht... it looks like BMC Remedy can use any of the described databases. looking at this link: https://help.unc.edu/help/how-to-extract-data-from-remedy-for-reporting-purposes/ looks like there is a csv export function i guess you can pick one of two approaches: 1. DB Connect - write the desired sql query and index the data 2. Hit the export end point via script (or API or whatever) and monitor the csv file/s
hope it helps
i check your link but i think they are for On-Premies version what I am talking about is SAAS version
