Unable to login to splunk immediately after starting cloud trial

[jay_wolfe]

I created an account for education purposes for my company this morning. I can't install splunk locally due to work requirements so I was opting for the splunk cloud 15 day trial option. When I initialized the free trial, I never received the initial email it referenced and now I cannot login. I have also tried to reset my password twice and while I did get "reset password" emails, neither of those temporary passwords worked with my username.  What should I do?

[manoj_p]

This worked for me as well. Thanks a lot jay_wolfe

[jay_wolfe]

For anyone who reaches this, my problem was solved by doing the following:

1) use `sc_admin` as the username

2) trigger a password reset and use that password along with `sc_admin` username

I couldn't find where this is documented but it worked for me.