In handler users: Could not get info for role that does not exist

[splunkcol]

 Hello there,

Sorry for the bad translation.

Some time ago I installed a plugin called "Splunk Secure Gateway" during installation and configuration it was necessary to create a new role with the same name "securegateway"

Today I am trying to enter a new user and I get the error message "In handler 'users': Could not get info for role that does not exist: securegateway"

The funny thing is that the user that I am trying to create I am only assigning the role "user"

[splunkcol · Accepted solution]

I had to open a ticket to Splunk and after almost 15 days with no response I solved the problem myself.

I went into Settings> Users and removed all roles from users and reassigned them and the problem was fixed.

Too bad Splunk's after-sales service for such an expensive product.