Cannot login to Splunk Cloud Free (locked out)

[fraser]

I've been using a free version of Splunk Cloud, creating dashboards over the past couple of days - it's been great. Last night when I tried to login using my password I got this message

For security reasons, your account has been locked out. Please try again later or contact your system administrator.

As far as I know, I am the administrator. I cannot find a way to change settings through the splunk.com account I used to login.

[gdsmith1]

I just had this same issue.  I tried a password reset, but got the same lockout message.  I only need my cloud instance for one assignment in a class, so I am just using another email to start over.  No idea what could have caused the lockout.

[bj2]

@marnallIs there any other way to unlock the account other than contacting Splunk support? Since I don't have a paid plan, I don't think I can access support directly.  I still have my free trial period left and I'd like to test a few more features.

[marnall]

Yeah typically the way to resolve admin account lockouts is to log in with the CLI, but I don't think you have CLI access. Can you reach out to Splunk support?