Splunk Cloud Platform

Can you help me raise a case to Splunk Cloud support?


I am seeing only one entitlement for raising cases with support(which is going for the Splunk on-prem support team). But i need to raise support with Splunk Cloud which I think needs another entitlement. Can someone explain how to raise cases so that the support case go to cloud support? We are managed cloud customers.

Tags (1)
0 Karma

Splunk Employee
Splunk Employee

In order to open a case with support, you will have to be designated as a support contact. The number of support contacts you are allowed to designate is based on your license size. For example, for a license size of 10-99 GB per day you are alotted 3 support contacts. At 100GB you get 5. If you haven't used up all your spots for support contacts, you can speak to your Splunk Sales rep to add you. Otherwise, someone who is already designated will have to open the ticket.

Here are the 3 ways to contact support:
1. Splunk Support Portal - http://www.splunk.com/page/submit_issue
2. Email - support@splunk.com
3. Phone – (855) SPLUNK-S (855-775-8657)

0 Karma

New Member

how can i find who are the designated support contacts in my splunk cloud instance?

0 Karma
Get Updates on the Splunk Community!

.conf24 | Day 0

Hello Splunk Community! My name is Chris, and I'm based in Canberra, Australia's capital, and I travelled for ...

Enhance Security Visibility with Splunk Enterprise Security 7.1 through Threat ...

(view in My Videos)Struggling with alert fatigue, lack of context, and prioritization around security ...

Troubleshooting the OpenTelemetry Collector

  In this tech talk, you’ll learn how to troubleshoot the OpenTelemetry collector - from checking the ...