The remote name could not be resolved

[gurusiddappagou]

Hi Team,

I have installed the .net agent on the windows server and it shows waiting for a connection. When I checked in AgentLog it shows the below error, please help how to fix this issue.

2022-03-15 09:55:34.1093 29580 AppDynamics.Coordinator 1 28 Warn MachineAgentManager Metrics Error sending metric data to controller:System.Net.WebException: The remote name could not be resolved: '[Redacted].saas.appdynamics.com'

   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)

^ Post edited by @Ryan.Paredez to redact Controller name. Please do not share your Controller name or URL for security and privacy purposes. 

[Hirokazu_Mori1]

Hi @gurusiddappagouda.gogi ,

Thank you for posting a question on the community!

First of all, I recommend checking your network between a controller and the windows server.

By executing nslookup command on the windows server, you can make sure if the controller host name cam be resolved correctly.

nslookup <Your Controller Name>.saas.appdynamics.com

If it fails, there might be some problems on the network.

And if a proxy server exists between the controller and the windows server, you also need to configure proxy settings.

The document link to proxy configuration:

https://docs.appdynamics.com/22.6/en/application-monitoring/install-app-server-agents/net-agent/admi...

Please let us know if you have any questions.

Best regards,

Hirokazu