OpenTelemetry Trial account - fail to generate access key

[Jose_Macias]

Hello!

I have just created a trial account to try Open Telemetry integration.

When I go to the OTel tab to generate a key and press 

nothing happens, the access key does not appear, but the button is active again.

 So does the trial account is not enable for OTel integration?

thanks!

[Krishanu_Maity]

Hi,

I am trying to use otel collector with appD controller and I am unable to get the access key from the button. Nothing happens when i click the generate access key button. It waits for 30 sec to get the key but nothing appears in the UI.

Can you pls help?

Thanks,

Krishanu

[iamryan]

Hi @Krishanu.Maity,

I will be sending you a private message via the Community where I'll be asking you for some information. 

[iamryan]

Hi @Jose.Macias,

Did the information I sent you via PM last week help?

[iamryan]

Hi @Jose.Macias,

Thanks for sharing all that additional info with me via PM. I've been told this issue has to be escalated to be further investigated. I will provide an update here, unless it requires more sensitive info, if so, I will reach out via a PM again.

[iamryan]

Hi @Jose.Macias,

I have some followup questions, but given the sensitive nature of the info, I'm going to send you a Community Private Message. Please read it and respond there.