OpenTelemetry Trial account - fail to generate access key

[Roman_Bats]

Hello!

I have just created a trial account to try Open Telemetry integration.

When I go to the OTel tab to generate a key and press 

, I simply get an error:

The UI makes a request to "/controller/restui/otel/onBoardCustomer", wich returns an 500 error:

{
  "displayText" : "Error occurred in on-boarding customer",
  "messageKey" : null,
  "localizationBundle" : null,
  "showWithNotificationService" : true,
  "rootExceptionClass" : "",
  "notErrorMessage" : false,
  "unauthorizedAccess" : false,
  "noDataFound" : false
}

 So does the trial account is not licensed for OTel?

[iamryan]

Hi @Roman.Bats,

Thanks for your patience. The otis-x-api-key has been set on the controller. Can you please check it out and confirm?

[iamryan]

Hi @Roman.Bats,

Just wanted to let you know we are still investigating this. I'll report back when I have something to share.

[iamryan]

Hi @Roman.Bats,

I have sent you a PM asking for a bit more info. Please respond back so I can give this info back to the engineers for more debugging.

[iamryan]

Hi @Roman.Bats,

I have reported the issue to the Accounts team. I will report back when I hear back from them.