Splunk AppDynamics

No active user found for the requested resource error in Dashboard

Karol_Lipnicki
New Member

Hi, 

We have a dashboard that gains data from many of our health rules and counters which are working and reporting properly but when accessing reports, we get the errors below:

image.png

In server log can be found (but we're not using EUM!):

[#|2020-01-27T08:23:15.248+0100|INFO|glassfish 4.1||_ThreadID=786;_ThreadName=Thread-10;_TimeMillis=1580109795248;_LevelValue=800;|08:23:15.248 [__ejb-thread-pool6] DEBUG com.appdynamics.eum.client.EUMClient - Request failed:
com.appdynamics.eum.rest.client.exception.UserErrorClientException: ApiError: requestId=null httpStatus=401 apiErrorCode=UNAUTHORIZED userMessage='Credentials are required to access this resource.' additionalInfo=[null]
at com.appdynamics.eum.rest.client.ClientErrorHandler.apiErrorToClientEx(ClientErrorHandler.java:138)
at com.appdynamics.eum.rest.client.ClientErrorHandler.parseHttpEx(ClientErrorHandler.java:151)
at com.appdynamics.eum.rest.client.ClientErrorHandler.wrapException(ClientErrorHandler.java:110)
at com.appdynamics.eum.rest.client.ClientErrorHandler.wrapException(ClientErrorHandler.java:101)
at com.appdynamics.eum.rest.client.RestClient.logAndWrapIntoClientException(RestClient.java:384)
at com.appdynamics.eum.rest.client.RestClient.getWithAuth(RestClient.java:93)
at com.appdynamics.eum.client.EUMClient.getLicense(EUMClient.java:834)

--------------------

js-lib-body-concat.js:120 $transition is now deprecated. Use $animate from ngAnimate instead.
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/auth?action=login:1 Failed to load resource: the server responded with a status of 499 (CUSTOM)
js-lib-body-concat.js:120 06:17:08 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.getSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:17:08 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.setSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:17:08 | ERROR | GLOBAL_LOGGER | Flowmap permissions not being retrieved; using defaults
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
js-lib-body-concat.js:120 06:17:16 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.getSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:17:16 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.setSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:17:16 | ERROR | GLOBAL_LOGGER | Flowmap permissions not being retrieved; using defaults
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
:8090/controller/#/location=APP_EVENT_VIEWER_MODAL&timeRange=Custom_Time_Range.BETWEEN_TIMES.1580274943887.1580273143887.30&application=69&eventSummary=212136564&dbMonitoringMode=false:1 Autofocus processing was blocked because a document already has a focused element.
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: PIE
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 07:07:01 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.getSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 07:07:01 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.setSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 07:07:01 | ERROR | GLOBAL_LOGGER | Flowmap permissions not being retrieved; using defaults
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
:8090/controller/restui/event_reactor/create:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 07:45:47 | ERROR | GLOBAL_LOGGER | Server error: At least one action has to be set
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: PIE
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:27:50 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: PIE
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120

Labels (1)
Tags (1)
0 Karma
1 Solution

Sean_Vadiat
Engager

Thanks, Ryan.

Worked for me! Had to export the dashboard and recreate it by importing it. All good now.

View solution in original post

iamryan
Community Manager
Community Manager

Hi Karol,

I did some digging and found some information for you. 

This error is thrown when you attempt to access a dashboard that is created by a user(s) who is deleted in the controller. This is supposed to be improved in 4.5.12

For a fix, you can copy the dashboard and it will recreate it with the user who copies it.

Can you see if that works?

Sean_Vadiat
Engager

Thanks, Ryan.

Worked for me! Had to export the dashboard and recreate it by importing it. All good now.

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