How to remove inactive smart agent in AppDynamics?

[169811]

Hello,

Anyone knows if it possible to remove/delete a smart agent from the controller UI? - that is not in use anymore.

we used it for testing, and now want to remove it from the controller UI.

[iamryan]

Hi @Huy.Nguyen,

Thanks for letting me know. I would recommend contacting AppD Support unless you have found a solution yourself.

How to contact AppDynamics Support and manage existing cases with Cisco Support Case Manager (SCM) 

[Magnus_001]

Hi Ryan,

Unfortunately, the uninstall-smart-agent instructions did not work.  I need to remove the dead/inactive Smart Agent from the controller Agent Management--->Agents--->Smart Agents section.  Thanks!

[iamryan]

Hi @Huy.Nguyen,

First off, cool profile pic! Second, I found this AppD Docs page that could be helpful on how to uninstall a Smart Agent with Command line.

https://docs.appdynamics.com/appd/24.x/24.8/en/agent-management/smart-agent/uninstall-smart-agent

[169811]

Hi,

Oki thanks we will try that.

[iamryan]

Hi @.,

You need Controller version 24.6 or higher. You are on an older Controller version. Can you try upgrading to 24.6?

[Magnus_001]

Hi,

What if we are unable to upgrade the controller (v24.4.1) to version 24.6 or higher at this time, is there a way to remove the inactive Smart Agent from the controller via the command line or from the database?  Thanks!

[iamryan]

Hello @.,

I asked around and this is what I heard back.

If the controller is 24.6+ and you disable the agent, it should disappear within a day or two. You have to disable (or uninstall) the agent from the host(s).

Please let me know if this helps out.

[169811]

Hi,

We have already done that - deleted the smart agent on the host itself, but it's still there.

The agent got wiped about 3 weeks ago when we were done testing.

We are using:
AppDynamics Controller build 24.2.6-1114