Agents not being managed by active smart agent

[Manel_Benabid]

Hello everyone,

I successfully installed and started the smart agent on the host machine where I have a Java agent and machine agent installed. As you can see in the first image below, the processes show that the Java agent is being monitored (same PID as the Java agent process), but in the Appserver agent section, it shows that the same Java agent does not seem to be managed by the smart agent.
I have restarted the smart agent service a couple of times and also restarted the Java agent after any edits I made to the smart agent configuration. I tried to enable auto-attach and fixed the ld_preload.json file. I also tried to enable and disable auto-discovery. Note that I am running my agent as a service on an Ubuntu Linux machine that's compatible with the agent and I have no errors in the smart agent logs or the Java agent logs.
However, nothing seems to be working.
Can someone please assist me with this issue?

Thank you. 

[iamryan]

Hi @Manel.Benabid,

Thank you for asking your question on the Community. It seems after a few days the community has not jumped in. 

Have you found a solution or any new information you can share here? If you are still needing help, you can contact AppDynamics Support: How do I open a case with AppDynamics Support?