splunk admins can able to see the JSON format data in splunk from OpenShift, but Users couldn't able to see the same data and Fields in splunk??

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we have recently implemented splunk integration with OpenShift and successfully able to capture the OpenShift data into splunk. but the Users couldn't able to view the same data/fields (OpenShift JSON format) which splunk admins are currently seeing in splunk. can someone please let me know if any idea on this.

Thanks in Advance,

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