Security

failed to add because: license is from the future; its active span has not begun yet

wagnerbianchi
Splunk Employee
Splunk Employee

Anyone of you expert guys have seen this error message before?

I've got this after trying to insert a trial license. Machine's date is OK, not sure about timezone configuration, Splunk's timezone is OK too...and, any clue? Any hint? Any Help? Thank you...

Message:
failed to add because: license is from the future; its active span has not begun yet

0 Karma

wagnerbianchi
Splunk Employee
Splunk Employee

It happened again, new maneuver...

    root@Splunk:/opt/splunk/bin# date --set 2013-09-10 
    Ter Set 10 00:00:00 BRT 2013

    root@Splunk:/opt/splunk/bin# date --set 15:56:00 
    Ter Set 10 15:56:00 BRT 2013

Insert the license and the life goes on, cheers!

0 Karma

wagnerbianchi
Splunk Employee
Splunk Employee

I gave the date of yesterday. it's OK now BTW, we checked that the timezone was America/Los_Angeles and Splunk was in America/Sao_Paulo. With a dpkg-reconfigure tzdata command we reconfigured the OS and after that, the license was inserted and it's working properly now. I would like to thank the attention of the community and mainly, the Tk-421 Splunk's Engineering team for the help on this matter, "you're the guys". Cheers!

0 Karma

lukejadamec
Super Champion

Never seen that one before.
Open the license file with a text editor, get the ; it is an epoch time. Drop the epoch time into an epoch timestamp converter: http://www.epochconverter.com/
What time was it created?

wagnerbianchi
Splunk Employee
Splunk Employee

I am trying to check if there is a problem with machine's timezone configuration. Perhaps the problem lives there on this configuration...I will have more information on today's afternoon when I will be in touch with customer. Thanks a lot and I will keep you guys posted. Cheers!

0 Karma

wagnerbianchi
Splunk Employee
Splunk Employee

GMT: Thu, 22 Aug 2013 18:49:44 GMT
Your time zone: 8/22/2013 3:49:44 PM GMT-3

0 Karma

lukejadamec
Super Champion

Never seen that one before.
Open the license file with a text editor, get the ; it is an epoch time. Drop the epoch time into an epoch timestamp converter: http://www.epochconverter.com/
What time was it created?

0 Karma
Get Updates on the Splunk Community!

Routing Data to Different Splunk Indexes in the OpenTelemetry Collector

This blog post is part of an ongoing series on OpenTelemetry. The OpenTelemetry project is the second largest ...

Getting Started with AIOps: Event Correlation Basics and Alert Storm Detection in ...

Getting Started with AIOps:Event Correlation Basics and Alert Storm Detection in Splunk IT Service ...

Register to Attend BSides SPL 2022 - It's all Happening October 18!

Join like-minded individuals for technical sessions on everything Splunk!  This is a community-led and run ...