Why are new users accounts using LDAP and established groups not appearing in Splunk?

[cjsweeney1]

After having system admin create new Active Directory account and asking to be put in establish Splunk group (along with other established, working accounts) the new user is not showing up in the Splunk user area. Anyone know what I should verify or look at? I would think it would just pop up on the screen at that point.

[smiejascott]

My solution was to go into the LDAP mapping for the updated group, check to see that the new user was listed, and save the change. The user then appeared in the user list.

The path to the group mapping is:
Access controls » Authentication method » LDAP strategies

[brreeves_splunk]

Is the user who is not showing up able to log in?

What version of Splunk?