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When log in on Splunk Cloud, why do I get error "No valid splunk role found in the local mapping or assertion"?

Splunk Employee
Splunk Employee

When log in on Splunk Cloud, I get error on role not found
- I go to splunk.com portal
- go the splunkcloud self service single instance page
- I see that my user has the role "AAA" that I defined

But when I am redirected to the instance, it fails and I cannot log in:

No valid splunk role found in the local mapping or assertion. 
Click here to return to Splunk. 
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Re: When log in on Splunk Cloud, why do I get error "No valid splunk role found in the local mapping or assertion"?

Splunk Employee
Splunk Employee

In Splunkcloud single instances, the new roles have to be defined in 2 locations by the deployment admin :

1 - on the splunk instance in the role manager
2 - then on the splunk.com invite portal of the deployment, in order to assign them to users invited.

In my case the role AAA is only on the invite portal.
Once I defined it on the splunk instance in Settings > Access Controls > roles it started working

The opposite is also bad, If I do not define the role in the invite portal, I cannot assign it to the users.

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Re: When log in on Splunk Cloud, why do I get error "No valid splunk role found in the local mapping or assertion"?

Influencer

The opposite is not necessarily bad. Roles in Splunk can multiply inherit from other roles, so there is actually a potential use case (think groups of indexes that need to be shared by N roles)... you create a role that has no users, just is inherited by roles with users.

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