Security

First Login Phantom returns 500: Server Error

damindragunatil
Explorer

I havedeployed the Phantom OVA and setup IP and server names according to my environment. I go to https://[myphantomserver]
and get:

500: Server Error
Sorry, something went wrong with your request

the URL: https://[myphantomserver]/eula

Seems it cannot display the license page?
I am using a community license edition

Can anyone shed some light

I have set host names in '/etc/hosts' and /etc/'hostname' files

many thanks in advance

Labels (1)
Tags (3)

nbonner
Explorer

I'll add that I am running into this same issue. The vmdk is thick provisioned in my case. Installed the phantom-4.8.23319.ova & have not been able to get past the /eula screen.

0 Karma

centrafraserk
Path Finder

Did you ever have luck solving this? I am on that version as well and having the same issue.

0 Karma

cyue_splunk
Splunk Employee
Splunk Employee

Please check if this KB article relates with your question: https://my.phantom.us/kb/40/

0 Karma

damindragunatil
Explorer

The above resolution is not applicable.

The error I get is below:

500: Server Error
Sorry, something went wrong with your request.

This is all i get, nothing else?

I have a watchdog error in var/log/messages , this was setup directly from the OVA image.

watchdog.cpp : 286 : Error updating node_usage table: Cannot insert or update without node

could this be a red herring?
thanks

0 Karma

cyue_splunk
Splunk Employee
Splunk Employee

I have a customer who met the same issue with you (using vCenter/ESXi) and here is what his comments and solution:

"Turns out, if I use Thin Provision on the 200GB secondary VMDK, it’ll have internal error.

I re-uploaded the OVA again w/o changing the VMDK format this time and can get to the init setup."

0 Karma
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