How to use a very old perpetual Pro license with Splunk 6.2?

[_smp_]

Hi.

I have two, very old 10GB "Pro" perpetual licenses associated with my account. It has been many years since these licenses were purchased, and we have not maintained a Splunk installation in the intervening years.

We are now renewing our efforts to create a Splunk installation, and I'd like to see if I can use these old perpetual licenses with our new installation. I tried pasting in the licenses from the portal, but they were are being rejected with a "Encrypt/Decrypt Exception". In fact, the old license key looks like an SSH key - it's not XML.

I'm hoping to get some help converting these old perpetual licenses into something I can use with a new Splunk installation.

Thanks!

[Simeon]

You should contact support stating your issue. Presuming you are up to date on "maintenance", they will have no problem getting you an updated key.