Installation
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How to reset an expired Enterprise trial account?

Explorer

Hey Splunk support,

Can you direct me on how to get my free license reset?
I thought I was running the free version but apparently it was an Enterprise trial which expired. I'd like to activate the free version again so I don't lose the data I've collected.

Thx,

Larry

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Re: Free License Reset

Splunk Employee
Splunk Employee

The documentation explains how to switch to Splunk Free from an Enterprise trial license. It's in Manager > License > Change license group.

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Re: Free License Reset

Explorer

Thx ChrisG,

However, when I went back to the free license the violations are still there preventing the search function from working. The only solution I've seen is to get a license reset from Splunk support directly.
Thx,

Larry

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Re: Free License Reset

Splunk Employee
Splunk Employee

What violations are you seeing? Did you exceed the indexing limit, or are you getting a different message?

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Re: Free License Reset

Champion

Generally you aren't likely to get a reset license for a free version of Splunk, the best way to bypass the violations is to backup your indexes, delete, reinstall and copy the indexes back over.

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Re: Free License Reset

Explorer

Ok thx.

Is there some documentation on how to do this?

Larry

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Re: Free License Reset

Splunk Employee
Splunk Employee
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Re: Free License Reset

Explorer

Thx again ChrisG

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Re: Free License Reset

Explorer

Hello,

I am having kind of the same issue here.

I don't know why my free licence is expired, I suddenly have the following message :
Error in 'litsearch' command: Your Splunk license expired or you have exceeded your license limit too many times. Renew your Splunk license by visiting www.splunk.com/store or calling 866.GET.SPLUNK.

I did not exceed my 500Mb quota, as last time I checked I barely used 5% of it.

Is it possible there is a problem with splunk's licencing system?
What sould I do to have my splunk usable again?

Thank you.

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Re: Free License Reset

Communicator

Did you check under Settings > Licensing if the license is not expired? Normally its about 60 days.

Local server information
Indexer name    <your license host>
License expiration  Jan 5, 2018 4:24:12 PM
Licensed daily volume   500 MB
Volume used today   3 MB (0.677% of quota)
Warning count   0
Debug information   All license details 
All indexer details
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