How to replace a trial license with an Enterprise license?

New Member

Please tell me the process to upgrade from the trial to an enterprise license that works.

I have tried the instructions of resetting the group to Enterprise and getting prompted to supply the new license and got this:

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Ultra Champion

Weird. I searched for this specific message with no luck -
Bad request - in handler 'licenses': Splunk.License: failed to add reset from license group:'Enterprise' to active

0 Karma

Splunk Employee
Splunk Employee

The regular installation procedure should work: Settings > Licensing > Add license, then browse for the file or paste the file contents in.

Is this what you tried and it didn't work?

0 Karma


The only time I've seen the word "reset" used in Splunk licensing is with a reset license when you go over license too many times in one month.

Are you sure the license file you are using is the right one?

I always use the method to copy and paste the license file TEXT into the text box, you could try that method too.

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