Getting Data In

Why upgrade from Splunk 6.1.1 to 6.2 on Windows took almost 1 hour and getting an error trying to open the UI?


I have splunk server 6.1.1 installed on Drive D and i upgraded it to 6.2 on windows2008R2. During istallation it did not ask me the path of installation and installed it on drive D as my previous installation was on same drive

Issue1:- It took almost 60 minutes to get the installation completed, however the installation was successful. why so much time?

Issue2: This is the main concern. when I try to open the UI it gives me error.
This page can't be displayed

•Make sure the web address http://localhost:8000 is correct.

Splunk logs below

raceback (most recent call last):
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\", line 752, in
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\", line 537, in run
cfg['global']['etc_path'] = make_absolute(SPLUNK_ETC_PATH)
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\", line 237, in make_absolute
fullpath = make_splunkhome_path_helper(fragment)
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\", line 448, in make_splunkhome_path_helper
if os.path.relpath(relpath, candidate)[0:2] != '..':
File "D:\Program Files\Splunk\Python-2.7\Lib\", line 528, in relpath
% (path_prefix, start_prefix))
ValueError: path is on drive D:, start on drive C:

Could some one please let me the solution to fix it.


It seems Python 2.7.8 broke splunk. You can use lib/python2.7/ (python 2.7.5) that comes with splunk 6.1.X as a workaround.

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See Martin's post I guess 'wait' is the answer for a patch according to that post.

0 Karma

Path Finder

same problem here trying to install 6.2 over 6.1alt text

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