Why are we are getting the below error while installing the Enterprise Security App?

[thahir]

Hi Team,

We are getting the below error while installing the Enterprise security App 

failed to extract app from /tmp/ to /opt/splunk/var/run/splunk/bundle_tmp/  no such file or directory

[thahir]

Hi @isoutamo ,

do you have a running and working Splunk Enterprise environment in use before you start installing that app?  yes we have active Splunk enterprise

Are you using e.g. splunk user (user which are running splunkd and own those files) and have admin rights? yes we do have

And have you check that in this filesystem is enough free space to install it? yes we have enough space

[isoutamo]

Can you check that you could access this directory  /opt/splunk/var/run/splunk/bundle_tmp/ (or at least it’s parent) as a cli use4 which you are using to install that app. Use like cd to this directory. Then check that user have also write access to this directory.

[thahir]

Hi @isoutamo ,

yes, I have access to write in the directory

[isoutamo]

Is the files/directory owned by user which you get when running this?

ps -C splunkd -o euser,ruser,suser,fuser,group,egroup,rgroup,sgroup,f,start,args,label

Have this user write access to this directory? Can you create a file and directory on this directory as this user? Please test it as there could be some issues on FS level and the file system could be a read only mode!

[thahir]

yes, its a splunk user and it has full access to the directory

[isoutamo]

Could it be the same thing that in this case https://community.splunk.com/t5/Installation/How-to-resolve-error-when-installing-Splunk-Credentials... ?

[thahir · Accepted solution]

Issue has been resolved, after re downloading the ES installation package.

[isoutamo]

Hi

do you have a running and working Splunk Enterprise environment in use before you start installing that app? 

Are you using e.g. splunk user (user which are running splunkd and own those files) and have admin rights?

And have you check that in this filesystem is enough free space to install it?

r. Ismo