Getting Data In

Microsoft Graph API Error message="Error retrieving Graph API Messages." exception='NoneType' object is not iterable

akriti
Explorer

After upgrading the Splunk Add-on for Microsoft Office 365 to version 3.0.0 it is required that we disable ServiceHealth.Read.All in Office 365 Management APIs, and enable ServiceHealth.Read.All in Microsoft Graph as per the app doc.

After following the instruction and assigning the delegated type to ServiceHealth.Read.All under the Microsoft Graph , I'm getting the below error in the logs:

level=ERROR pid=23448 tid=MainThread logger=splunk_ta_o365.modinputs.graph_api.GraphApiConsumer pos=GraphApiConsumer.py:run:74 | datainput=b'ServiceUpdateMessages' start_time=1651772811 | message="Error retrieving Graph API Messages." exception='NoneType' object is not iterable

The inputs under Office 365 Management APIs are working fine, which indicates that the configuration data like client id and secret are correct.

Can someone please let me know what might be causing this issue?

Labels (2)
Tags (1)
0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Make Your Machine Data AI-Ready in Splunk

Every team is getting ready for AI agents.   Thursday, November 12, 2026  |  11AM  PST / 2PM EST   ...

Splunk Asynchronous Forwarding Explained

Splunk asynchronous forwarding is often misunderstood as simply setting autoLBVolume. That is not quite right. ...

How to Monitor AI Agents with Splunk Agent Observability

Let’s say I’m running a travel planning AI app in production. A user asks for three concise hotel options in ...