Searches are cancelled or time out when user leaves browser window or switches tabs

[ITSplunk117]

Hello,

We had a customer stumble across this issue recently.  I tried changing the default_auto_cancel from 30 to 62 but after restarting splunkweb I could still pretty much consistently cause searches to be cancelled by switching tabs.  

I checked Edge, Chrome, and Firefox.  On Firefox the issue did not occur.  
My question is there another attribute I could try changing to fix this in Chrome and Edge?  If there isn't an attribute then what browser setting would need to be changed to correct this?

thanks

https://docs.splunk.com/Documentation/Splunk/latest/ReleaseNotes/Knownissues

2021-12-21 SPL-216787

Searches are cancelled or time out when the user leaves the browser window or switches tabs.
 
Workaround:
In Splunk Enterprise 8.1.7, 8.2.4, and higher change the job_default_auto_cancel setting in $SPLUNK_HOME/etc/system/local/web.conf from the default value of 30 to 62

[VatsalJagani]

@ITSplunk117 - I would say implement the workaround suggested in the Splunk Doc on the Splunk side.

On the Browser side, I know Crome recently introduced, Power Saving Mode, disable it. That might be causing this issue.

(Check for other browser for similar)

I hope this helps!!! Consider upvoting!!!

[ITSplunk117]

Ok thanks!   If I can still get the searches to auto cancel after changing the auto_cancel value from 30 to 62 then I'm going to have to try disabling Power Saving Mode.  

[gunslinger]

I have both web.conf and chrome configuration updates in place but the issue remains.

As soon as I open something on top of my browser or change tabs, the search auto-cancels.

We've been living with this issue for a few years now hoping for a fix in each of the new releases but still no changes.