Wrong visualization of geoip on Splunk Cloud

[gcusello]

Hi at all,
I found an issue in iplocation database on Splunk Cloud: if i use iplocation for many IP address (e.g. 147.161.244.186) I find Sao Paulo (Brazil) but using whois I find Amsterdam (NL) that's the correct answer.

It could be a bug or an update problem, has anyone  experienced this issue?

and is there  anyone that knows how to update iplocation database on Splunk Cloud: it shouldn't be possible.

How can I intervene?

Thank you for your support.

Ciao.

Giuseppe

[gcusello · Accepted solution]

Hi at all,

Splunk Support solved my problem, this is the solution for the other people of Community.

After downloading the .mmdb file from https://db-ip.com/db/download/ip-to-city-lite follow the 4th step in Updating the IP geolocation database file

Thanks to them!

Ciao.

Giuseppe